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Policies & Terms

Welcome to the Company’s Website (as defined below) – Xuan Mai Joint Stock Company (the following is referred to as “Company”, “we” or “ours”). Before using the Website, please read the Policies & Terms  below for Balance Yoga Villa Customers (“Policies & Terms”). 

By accessing and using the Website, the Customer confirms that you have read, understood and agreed to be subject to the Policies & Terms and Privacy Policy for the Customer.

Updated June 03, 2022

A. GENERAL TERMS AND CONDITIONS

I. INTRODUCTION

  1. “Club”: means any or all of the fitness or yoga clubs operated by the Company or its stakeholders for which the Customer is granted the right to enter and use the Service.
  2. “Service”: means the service of fitness center, fitness yoga and/or personal coaching services provided by the Company or its stakeholders at any or the entire Club.
  3. “Membership”: means that the individual signs a member contract with the Company.
  4. “Membership Card”: means card issued by the Company to Members so that members can enter and exit the Club and use the Service.
  5. “Website”: means that the website https://balanceyogavilla.com/ under the management, operation and maintenance of the Company for the purpose of serving the Company’s business in the field of health training, cosmetic fitness center,  yoga.

II. COMPLIANCE WITH THE TERMS AND CONDITIONS OF USE OF THE WEBSITE

  1. These Terms and Conditions for Customer adjust the access and use of the Website. By accessing and using the Website, the Customer is deemed to have agreed to be subject to the Terms and Conditions for the Customer. In case the Customer does not agree to the provisions of these Terms and Conditions, please do not access and use the Website.
  2. The Company may adjust the Terms and Conditions for customers from time to time without prior notice to the Customer. The adjustment will take effect as soon as the Company posts an update of the Terms and Conditions for Customers on the Website. The Customer continued access to and use of the Website after Terms and Conditions are updated will be deemed to be subject to the Terms and Conditions after being amended. In the event that the Customer disagree with the changes, the Customer may stop accessing and terminate the use of the Website. Please check the Terms and Conditions section regularly when visiting the Website to be updated with the company’s latest regulations for customers.
  3. All intellectual property rights, including but unlimited to the information and content published and used on this Website, are owned by the Company or the parties licensed for use by the Company. The entire content and form of the Website is protected by Vietnamese intellectual property law and international intellectual property law.
  4. All intellectual property rights, including but unlimited to the information and content published and used on this Website, are owned by the Company or the parties licensed for use by the Company. The entire content and form of the Website is protected by Vietnamese intellectual property law and international intellectual property law.

III. PRIVACY

We are seriously to the security of customer information. To protect the interests of our customers, the Company provides a Privacy Policy on the Website to explain in detail security practices of company. Please refer to the Privacy Policy provisions on the Company’s collection and use of information provided by the Customer through the Website relating to the use of the Customer’s Services (“Customer Information”). 

These Terms and Conditions are closely related to the Privacy Policy. By using the Service or providing information on the Website, the Customer agrees to allow the Company to collect, storage and use the Customer Information as provided for in the Privacy Policy.  The Company is under no obligation to pay any fees or benefits to the Customer or any other person or organization for the exploitation and use of the Customer Information that shall not be deemed to infringe upon the intellectual property rights or any other rights of any individual, any organization or any legal provisions.

IV. LIMITATION OF RESPONSIBILITY AND COMPENSATIVE

  1. These Terms and Conditions shall be established in accordance with and in accordance with the provisions of law. Customers who access and use the Site are deemed to have read, understood and agreed to these Terms and Conditions and agree that the Company is not liable for any damage or loss of any kind, regardless of incurred directly or indirectly from the application of these Terms and Conditions.   
  2. The Customer agrees to take sole responsibility for all matters, responsibilities and damages arising from using the Website, including but unlimited register to use the service on the Website, unless there is concrete evidence proving the problems,  liability, damages that arise as a result of our intentional or careless error. We are not liable for any matters, responsibilities, damages incurred by the Client or any the third party that does not comply with the provisions of these Terms and Conditions or relevant laws, or matters, responsibilities,  damages arising from causes beyond our reasonable control.
  3. The Customer agrees to compensate the Company for any damages or losses incurred as a result of the Client’s non-compliance or those related to the Customer in accordance with these Terms and Conditions and these provisions and regulations above.  

V. TERMS OF USE

  1. At the time of registration for the Service, the Customer must be at the age of eighteen (18) years old and over.
  2. In order to register to use the Service on the Website, the Customer is required to provide some personal information including but unlimited to the name, date of birth, residence address, mobile phone number, email of the Customer. In any case, the Customer is solely responsible for the legality, exactly and honestly of the information provided by the Customer and the Company has no obligation to verify information.
  3. The Customer may not commit any act in any way that causes intrusive or may cause intrusive to the Website or the Company or any other Customer or their information, including but unlimited to the following acts: 
  • Use any part of the Website in any form for commercial purposes or for other personal gain without agreement of Company in writing;

  • Use any other program, tool or form to interfere with the system or alter the data structure of the Website;

  • Share, propagate, and promote any activity aimed at interfering, damage or hacking into the system data of the Website or the Company;

  • To impede the operation or operation of the Website in any way.

VI. LAW AND JURISDICTION

  1. This Terms and Conditions and any disputes or claims arising from or relating to these Terms and Conditions shall be explained and governed in accordance with the laws of Vietnam. 
  2. Any disputes, complaints or disagreements of any kind arising relating to these Terms and Conditions or using of the Website shall be resolved first by means of negotiation or conciliation. In case the dispute is not resolved by agreement that shall be settled by the competent Court. Decision of the court has final value and the both parties are enforced.

B. REGULATIONS ABOUT USING SERVICE

I. INSTRUCTIONS FOR REGISTERING USE THE SERVICE ON THE WEBSITE

  1. Step 1: Customers access to the Website and select the item [“Subscribe to the workout course”]. Customers select the appropriate Service package and fill in the information according to the form.
  2. Step 2: After filling out the required information, the Client selects the section “I have read and agreed to the Terms and Conditions of the Website” and clicks the “Register” button. Please double check the information before selecting the “Subscribe” button.
  3. Step 3: the Customer selects the “Payment” section to go to the “Payment” page and enter the payment information as directed. Customers will pay the full value of the selected Service package online (credit card, debit or local ATM card). After completely, the Customer will be directed to the Confirmation of Service registration showing that the registration has been successfully.

II. CONFIRM REGISTRATION SERVICES

After successful registration, the Customer will receive an e-mail and message confirming that the registration is sent to the email address and mobile phone number provided by the Customer upon registration. 

Therein, email and message confirming the registration of the Service contain a service registration confirmation code for customers to activate the Membership Card at the Clubs (“Registration Number”). In addition, our employees may make a call to confirm the registration information at the phone number provided by the Customer.

III. HOTLINE – CUSTOMER SUPPORT CENTER

In case you have questions or need support, you can contact us by:

  • Hotline: +84 904 38 88 78;
  • Email: mai@balanceyogavilla.com;
  • Contact directly at: No.11 Street 6th, Thao Dien Ward, Thu Duc City, Ho Chi Minh City.
Hotline: 0968 009 723